Short version: Use our site and services honestly. Pay for what you agree to. We build real systems but can't guarantee specific business outcomes. Georgia law governs any disputes.
By accessing rootframe.co or purchasing any product or service from root.frame ("we," "us," "our"), you agree to these Terms of Service. If you don't agree, don't use the site or our services. These terms apply to all visitors, users, and customers.
root.frame provides:
Retainer services begin upon execution of a separate Service Agreement, which defines the specific scope of work, deliverables, and applicable fees. These Terms of Service govern the general relationship; the Service Agreement governs the specific engagement. In the event of conflict, the Service Agreement controls.
Retainer fees are billed monthly via Stripe on the date established in your Service Agreement. Payment is due upon billing. Overdue accounts may result in suspension of services after 7 days' written notice.
Setup fees, where applicable, are due prior to commencement of build work. Setup fees are non-refundable once work has begun.
Either party may cancel a retainer engagement with 30 days' written notice. You will be billed for the current month in full. Services continue through the end of the notice period.
Digital products (toolkits, downloadable files) are delivered electronically upon payment confirmation. All sales of digital products are subject to the Refund Policy at rootframe.co/refund.
Upon purchase of a digital product, you receive a non-exclusive, non-transferable license to use the files for your own business purposes. You may:
You may not:
The free diagnostic tools on this site are provided as-is for informational purposes. Results generated by these tools are estimates based on industry benchmarks and your self-reported inputs. They are not guaranteed to reflect your actual business performance and should not be relied upon as financial or business advice.
When engaging us for automation services, you represent and warrant that:
You agree to indemnify and hold harmless root.frame from any claims, damages, or expenses arising from your violation of these representations.
We build automation systems designed to reduce no-shows, improve review collection, and streamline client communications based on industry best practices. However, we do not guarantee specific outcomes including but not limited to: specific no-show rate reductions, specific review volume increases, or specific revenue recovery amounts. Results depend on factors outside our control including your business volume, client behavior, and market conditions.
Statistics and benchmarks referenced on our website and in our tools are based on published industry research and represent averages. Your results may differ materially. We clearly flag estimates as estimates throughout our tools.
All content on rootframe.co — including tool designs, copy, workflow architecture documentation, and marketing materials — is owned by root.frame unless otherwise noted. You may not reproduce, distribute, or create derivative works without written permission.
Your data remains yours. We do not claim ownership over any data, client records, or business information you provide to us in the course of an engagement.
To the maximum extent permitted by law, root.frame' total liability to you for any claim arising out of or related to these terms or our services shall not exceed the total fees you paid to us in the 12 months preceding the claim.
We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits, loss of data, or business interruption, even if we have been advised of the possibility of such damages.
We treat your business information as confidential. We will not disclose your proprietary business data, client lists, or operational details to third parties without your consent, except as required by law or as necessary to operate the services (e.g., passing appointment data through Twilio to send SMS).
We reserve the right to terminate or suspend access to our website or services, without prior notice, for conduct that we believe violates these terms or is harmful to other users, us, or third parties, or for any other reason at our sole discretion.
These terms are governed by the laws of the State of Georgia, without regard to its conflict of law provisions. Any dispute arising under these terms shall be resolved in the state or federal courts located in Fulton County, Georgia, and you consent to personal jurisdiction in those courts.
Before initiating any formal dispute, you agree to contact us at drake@rootframe.co and attempt to resolve the matter informally for at least 30 days.
We may update these terms at any time. Material changes will be communicated by updating the "last updated" date and, where appropriate, by email to active clients. Continued use of our services after changes constitutes acceptance.
Questions about these terms? Email drake@rootframe.co. We'll respond directly.