Refund Policy — root.frame

Short version: Digital products have a 7-day refund window if they don't work as described. Setup fees are non-refundable once work begins. Monthly retainers are cancellable with 30 days' notice. If something goes wrong, email us first — we'd rather fix it than fight about it.

Refund summary by product type

Product	Refundable?	Conditions
Digital toolkit (e.g., Revenue Leak Repair Kit)	Yes — 7 days	Full refund within 7 days of purchase if the files don't work as described. See conditions below.
Monthly retainer — current month	No	Monthly fees are non-refundable once billed. Cancel with 30 days' notice to stop future billing.
One-time setup fee	No	Non-refundable once work has begun. If we haven't started, full refund available.
Done-in-a-Day build	Partial	50% refund if cancelled 48+ hours before the session. No refund after the session begins.
Free diagnostic tools	N/A	Free tools involve no payment and are not subject to this policy.

Digital products — full policy

We want you to be satisfied with your purchase. If a digital product (toolkit, downloadable files) doesn't work as described, we'll make it right.

You are eligible for a full refund if:

You request it within 7 days of purchase
The files are materially defective or don't function as described on the product page
You haven't substantially used the files in a client-facing context

Refunds are not available if:

More than 7 days have passed since purchase
You've already used the tools in a paid client engagement
You changed your mind or found a cheaper alternative
The tools work as described but didn't produce the business outcomes you hoped for (these tools are diagnostic instruments, not performance guarantees)

Monthly retainer — cancellation

You can cancel your monthly retainer at any time by emailing drake@rootframe.co with 30 days' written notice. Your service continues through the end of the notice period. The final month's fee is billed in full and is non-refundable.

We don't do lock-in contracts. If you're unhappy with the service, tell us and we'll work to fix it before you cancel. If it's still not right after we've tried, we'll let you go cleanly.

Done-in-a-Day builds

Done-in-a-Day sessions require significant preparation time. Cancellation policy:

48+ hours before the session: 50% refund of the project fee
Less than 48 hours before the session: No refund
After the session begins: No refund regardless of outcome

If we need to reschedule a session due to circumstances on our end, you will receive a full credit toward a rescheduled session or a full refund at your choice.

How to request a refund

Email drake@rootframe.co with:

Your name and the email address used for purchase
The product or service you're requesting a refund for
A brief description of the issue

We'll respond within 2 business days. Approved refunds are processed back to your original payment method within 5–10 business days via Stripe.

Questions

If something feels off or you're not sure whether you qualify for a refund, just ask. Email drake@rootframe.co. We'd rather have a conversation than a chargeback.